Data Deletion Instructions

What data does RyzoAi hold about you? If you or your business used Facebook Login or connected your Meta (WhatsApp/Instagram) account to RyzoAi, we may hold your name, email address, Facebook User ID, WhatsApp number, and business profile information. You have the right to request complete deletion of this data at any time.

Method 1 — Email Request (Recommended)

Send us an email from the address associated with your RyzoAi account. We will permanently delete all data within 30 days and send you a confirmation.

📧 Submit a Data Deletion Request by Email

Email us at privacy@ryzoai.in with the subject line "Data Deletion Request" and include:

Your name as registered on RyzoAi
Email address or WhatsApp number linked to your account
Facebook User ID (if you used Facebook Login) — optional but helpful
What to delete: "Delete all my data" or specify what to remove

✉️ Send Deletion Request Email

Method 2 — Remove via Facebook Settings

If you connected RyzoAi using Facebook Login, you can revoke app access directly from your Facebook settings, which triggers automatic data deletion on our side.

Open Facebook Settings

Go to facebook.com → Settings & Privacy → Settings on desktop, or tap the ≡ menu → Settings & Privacy on the mobile app.

Go to Apps and Websites

In the left sidebar, click "Apps and Websites". You will see a list of all apps that have access to your Facebook account.

Find RyzoAi

Search for "RyzoAi" in the search bar or scroll through the list to find it.

Remove the App

Click "View and Edit" next to RyzoAi, then scroll down and click "Remove". Tick the checkbox "Also delete all activity this app has posted on your behalf" before confirming.

Confirm Deletion

Click "Remove" to confirm. Facebook notifies RyzoAi and we permanently delete all associated data within 30 days. You will receive a confirmation email.

What We Delete

Data permanently removed upon request:

Account data: Name, email, phone number, business profile
Facebook/Meta identifiers: Facebook User ID, WhatsApp Business number link
WhatsApp conversation logs: All message history processed through RyzoAi
Customer data: All contacts, leads, and appointment records in your account
Payment references: Razorpay transaction IDs (actual payment data is held by Razorpay, not RyzoAi)
Configuration data: Chatbot settings, workflows, business hours, FAQs you set up
Analytics data: All dashboard reports and usage statistics

Retention exception: We may retain certain data for up to 90 days if required by Indian law (IT Act 2000, DPDP Act 2023), active legal proceedings, or fraud investigation. We will notify you if this applies to your deletion request.

Deletion Confirmation & Timeline

What happens after you submit a request:

Within 24 hours: You receive an acknowledgement email with a unique confirmation code
Within 30 days: All your data is permanently and irreversibly deleted from RyzoAi's servers
Confirmation email: We send you a final confirmation once deletion is complete
Subscription: If you have an active subscription, it will be automatically cancelled. No refund for the current billing period (per our Terms of Service)

To check the status of your deletion request at any time, email privacy@ryzoai.in with your confirmation code.

Contact / Grievance Officer

Data Protection Contact — RyzoAi

Grievance Officer: Ankit Ranjan

Organisation: NxtGenAi Automations, Patna, Bihar, India

Email: privacy@ryzoai.in

Response time: Within 30 days as required by India's DPDP Act 2023 and Meta Platform Policy

For Meta-related data requests, also see: Facebook Data Deletion Help Center